VODACOM SERVICE/COMMUNICATION UNACCEPTABLE. STILL HAVE NO REFUND FTER MORE THAN A MONTH

<p><br />TO WHOM IT MAY CONCERN</p> <p>Unfortunately I am forced to post this on the Vodacom official Facebook page due to the unacceptable lack of service received from Vodacom.</p> <p>VODACOM BUSINESS ACCOUNT OVERPAID. <br />4 November 2016<br />I overpaid Vodacom by a substantial amount. I called Vodacom Customer Services immediately as did my Bank. We were both given the same instructions and told to email <br ********** This was done with all the necessary information requested. The refund to myself, I was told, would take 7 days. NO REPLY. NO ACKNOWLEDGEMENT.</p> <p>17 November 2016<br />I called Vodacom Customer Care as I had not received any correspondence from Vodacom. I was shunted from one person to another. Eventually, I was put through to Tlhakiso<br />Tukane. She gave me her email address and told me to send <br />the information needed again. I sent her the previous email and additional information. NO REPLY NO ACKNOWLEDGEMENT</p> <p>21 November 2016<br />Emailed Tlhakiso Tukane asking her for an update. NO REPLY. NO ACKNOWLEDGEMENT.</p> <p>23 November 2016<br />Once again called Vodacom Customer Services. Once again shunted from one person to another. Tlhakiso Tukane apparently did not receive the information. I have proof of it been sent to her with the attachments. I also never received any email from her email address. <br />I called Vodacom Customer Care again. Eventually spoke to <br />Sandile Mokhubo who told me to email the following address<br ********** Again I sent the information requested. NO REPLY. NO ACKNOWLEDGE</p> <p>24 November 2016 <br />Emailed ********** asking for an acknowledgement of my email. NO REPLY. NO ACKNOWLEDGE.</p> <p>25 November 2016</p> <p>Spoke to my Vodacom Dealer. He requested the information needed and said he would send it on to Vodacom on my behalf. It was sent to Lisa Bedford</p> <p>30 November 2016<br />Followed up with my Vodacom Dealer. He sent me the reply from Lisa Bedford. Saying she had the request and was busy investigating.</p> <p>11 December 2016<br />Well it's now 11 December 2016 and I am still waiting for a reply from Vodacom. <br />So much for 7 days!!!!!! <br />I'm at my wits end. This is a BUSINESS ACCOUNT and the amount overpaid is a hefty amount. <br />Vodacom who do you think you are, that you can completely ignore your customers. This certainly, is not your money to keep. We have been a Customer of Vodacom for +- 25 years. THIS IS UNACCEPTABLE BEHAVIOR BY VODACOM.<br />If this is not sorted out promptly I will have to take other measures. <br /><br /></p>