AL
Anthony L

1 reviews | Active since Aug 2018

04 Sept 2018, 12:34

Vodacom Service Claim - NO RESPONSE

Goodday. Its now 7 working days and still no answer neither any phone calls from Vodacom head office yet. Regarding my claim on cel:- ********** 529. Still left in the dark. Their number ********** takes forever and i still get cut off. I am in need of a phone. Anybody out there that can help or give me advice. Please note not even Vodacom head office could help me.Not even a superior person could assist or help me. Where to now. CEO or somebody please. Regards Tony van Loggenberg. ********** 529

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Replies (2)
Vodacom
Vodacom's reply04 Sept 2018, 14:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Sept 2018, 15:46
Official

Good day

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.

As discussed, to best assist & advise you kindly contact Cellsure directly on ***.

Kind Regards
Consumer Website Team