Vodacom Service & Charges - No resolution / Assistance

Following my previous review: https://www.hellopeter.com/vodacom/reviews/vodacom-service-charges- **********

I've been to the store twice now and this is costing me money to drive there all the time and call around to find out what is going on with the new contract. This is the response I received from the consultant via WhatsApp:

"Hi, I will contact your either later today or tomorrow regarding the activation. I cannot activate the contract without the system putting in an immediate debit. The entire system will need to be changed in order for that not to happen. I do not have the final call here. My manger checked all the paperwork and asked when I was informed about the error and I advised accordingly. I will get back to you to see if I can request for contract to be activated after your next pay date"

I am sti waiting on the money debited for the cancelled contract to be refunded to me. I was told by both a consultant from the call center, as well as the consultant in the store that I will not be charged twice. If the new contract is activated, I will be charged a second time..and I have not received any airtime, nor data.

I want to know when the money from the cancelled contract will be refunded to me. This is causing unnecessary stress as it has me running around to get additional funds that I have not budgeted for. I have medical bills to pay, a new born kid to provide for, car payments etc... I do not have time for this!

This is not right! This matter will be taken to the Ombudsman if not escalated and sorted out this week.