Vodacom Service & Charges

I've been with Vodacom for 15 years now, I've never had any problems with the service whether prepaid or contract services, up until recently. Where did it all go wrong?

1. My contract ends today (31st October 2018). I called the cancellations department 1 month ago to advise them that I would like the contract to be cancelled on 31st October 2018. The consultant to whom I spoke to advised that the cancellation has now been put on to the system. Today I contact Vodacom again to confirm it has been cancelled and was told it has not been put through when I called previously.

I was put on hold for 30 minutes, to speak to someone to process the cancellation immidiately. I then spoke to another consultant who confirmed to me again via telephone that they put through an immidiate cancellation request and will not be billed on a month to month basis going forward. I am still not entirely confident and fear that I might be charged again at the end of November 2018, which should not happen as the contract has been cancelled.

I've requested for email confirmation each time and was advised that it would be sent to me. I am still waiting on email confirmation to be sent.

2. I took out a new contract with a new number on the 8th October 2018 at the Vodacom store in Canal Walk. I was charged a pro-rata amount and was advised that I will receive my airtime and data on the 1st November 2018. I received no emails or sms to confirm that the new contract has now been activated on the new number.

Today I checked my online profile and found that and found that they captured the number incorrectly. I went back to the Canal Walk store to speak to the same consultant that initiated the contract and was told that they need to now cancel and reverse the new contract and process a new application for a new contract with the correct number. They are now going to charge me another pro rata amount for the second month and I have not yet received any data or airtime.

I've searched high and low to get contact details to complain to but I was unable to find any. I've never had this happened to me before and would like to know what Vodacom is willing to do in this case. I want my pro rata amount that was billed refunded to me as that contract is going to be cancelled and a new contract is going to be taken out now.

I need some contact details to escalate this issue... Not a happy customer right now.