Vodacom service caustic

Covid19 kicked us all to the curb in March 2020.....unable to make regular payment... Contacted vodacom.. Given run around for 3 days straight... Trying to get mobile banking sorted... Don't have debit order. Cause never in charge of debit amount... Long story told to use vodacom debtors account... This lead to my vodacom account number not capturing properly.... Made 4 payments to this account.... After serious lock down...... August 2020....got hold of vodacom accounts dept. As my account owing skyrocket to R5467.... Due by month end... Upon querying payment was subject to abuse by agent as I had used wrong account and those payment are long gone..... Like hell I said and have submitted screenshots of missing payments via email on a monthly basis... With no resolution from vodacom.......