Vodacom Service Call Centre

I wish to express my ongoing frustration with the Vodacom Service Call Centre. Despite multiple interactions, I find their service extremely ineffective. Each time I speak to a different agent, discussions initially seem promising but fail at execution. There is a clear lack of understanding and communication, with decisions often made without proper consultation.Since Vodacom’s intervention earlier this year, I have been unable to reactivate my WiFi, yet deductions from my account continue without resolution. The various departments appear to operate in isolation, complicating attempts to find a solution.After performing a SIM swap in May 2025, the situation deteriorated further. Despite involving Vodacom’s legal team, the response has been minimal, and the problem persists—this has been my worst experience to date.I have meticulously documented all communications, including calls, emails, WhatsApp messages, and SMS, using an AI tool for record-keeping. It is disheartening that despite these efforts, the situation remains unchanged.