MB
Marthinus B
1 reviews | Active since Jan 2019
13 Oct 2020, 16:16
VODACOM Service
VODACOM, according to my own experience, must be one of the companies with the lowest regard for customer service that I've ever experienced (They beat Home Affairs hands down). Calling their 082135 number is a waste of time. They are quick on the trigger in giving out contracts, upgrading handsets and collecting fees but a complete no show in handling queries. After waiting for more than a month and my number being blocked from phoning 135 (due to frequent calls) our issue has still not been resolved.
Helpful (0)
Replies (8)0
Replies (8)
Vodacom's replyOfficial
14 Oct 2020, 07:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Oct 2020, 07:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MB
Marthinus B's updateReviewer Update
15 Oct 2020, 08:25Dear Vodacom;
Thank you for your reply. Your promises are empty as usual, and this is consistent with your service.
Regards,
Thank you for your reply. Your promises are empty as usual, and this is consistent with your service.
Regards,
MB
Marthinus B's update15 Oct 2020, 08:25
Reviewer Update
Dear Vodacom;
Thank you for your reply. Your promises are empty as usual, and this is consistent with your service.
Regards,
Thank you for your reply. Your promises are empty as usual, and this is consistent with your service.
Regards,
MB
Marthinus B's updateReviewer Update
15 Oct 2020, 17:11Vodacom;
Your promises are empty as usual, and this is consistent with your service; prospective clients should rather opt for another provider.
Regards,
Your unfortunate client for another year
Your promises are empty as usual, and this is consistent with your service; prospective clients should rather opt for another provider.
Regards,
Your unfortunate client for another year
MB
Marthinus B's update15 Oct 2020, 17:11
Reviewer Update
Vodacom;
Your promises are empty as usual, and this is consistent with your service; prospective clients should rather opt for another provider.
Regards,
Your unfortunate client for another year
Your promises are empty as usual, and this is consistent with your service; prospective clients should rather opt for another provider.
Regards,
Your unfortunate client for another year
MB
Marthinus B's updateReviewer Update
16 Oct 2020, 11:08VODACOM;
We are now heading for 60 days without action; this is a clear illustration of your non existing customer focus. You can email customer care (of which you don't have any) and phone 135 until your face turns blue.
We are now heading for 60 days without action; this is a clear illustration of your non existing customer focus. You can email customer care (of which you don't have any) and phone 135 until your face turns blue.
MB
Marthinus B's update16 Oct 2020, 11:08
Reviewer Update
VODACOM;
We are now heading for 60 days without action; this is a clear illustration of your non existing customer focus. You can email customer care (of which you don't have any) and phone 135 until your face turns blue.
We are now heading for 60 days without action; this is a clear illustration of your non existing customer focus. You can email customer care (of which you don't have any) and phone 135 until your face turns blue.
MB
Marthinus B's updateReviewer Update
19 Oct 2020, 07:00VODACOM;
Your arrogance and lack of willingness to respond to my query within a reasonable time is on display for all Hello Peter users to see.
Regards,
Your Client
Your arrogance and lack of willingness to respond to my query within a reasonable time is on display for all Hello Peter users to see.
Regards,
Your Client
MB
Marthinus B's update19 Oct 2020, 07:00
Reviewer Update
VODACOM;
Your arrogance and lack of willingness to respond to my query within a reasonable time is on display for all Hello Peter users to see.
Regards,
Your Client
Your arrogance and lack of willingness to respond to my query within a reasonable time is on display for all Hello Peter users to see.
Regards,
Your Client
MB
Marthinus B's updateReviewer Update
20 Oct 2020, 07:25VODACOM;
Your unwillingness to address my query continues. I cant wait for my contract to come to an end.
Regards,
Your Client
Your unwillingness to address my query continues. I cant wait for my contract to come to an end.
Regards,
Your Client
MB
Marthinus B's update20 Oct 2020, 07:25
Reviewer Update
VODACOM;
Your unwillingness to address my query continues. I cant wait for my contract to come to an end.
Regards,
Your Client
Your unwillingness to address my query continues. I cant wait for my contract to come to an end.
Regards,
Your Client
MB
Marthinus B's updateReviewer Update
21 Oct 2020, 06:51VODACOM;
Your poor service continues: I'm hopeful that in creating awareness with the public by using this platform, will ultimately result in you improving your service.
Your poor service continues: I'm hopeful that in creating awareness with the public by using this platform, will ultimately result in you improving your service.
MB
Marthinus B's update21 Oct 2020, 06:51
Reviewer Update
VODACOM;
Your poor service continues: I'm hopeful that in creating awareness with the public by using this platform, will ultimately result in you improving your service.
Your poor service continues: I'm hopeful that in creating awareness with the public by using this platform, will ultimately result in you improving your service.
MB
Marthinus B's updateReviewer Update
29 Oct 2020, 07:41VODACOM,
As per your usual modus operandi, you've made another empty promise. Our issue has still not been resolved.
As per your usual modus operandi, you've made another empty promise. Our issue has still not been resolved.
MB
Marthinus B's update29 Oct 2020, 07:41
Reviewer Update
VODACOM,
As per your usual modus operandi, you've made another empty promise. Our issue has still not been resolved.
As per your usual modus operandi, you've made another empty promise. Our issue has still not been resolved.