Vodacom Service Beyond Pathetic

<p>I phoned Vodacom customer care to upgrade one of my lines and after a month I realised that an upgarde was done on a line that I didn't request an upgrade on! I phoned again and was told that my querie has been logged & that I had to phone back in a weeks time in order to confirm the reversal of the incorrect upgrade. I phoned last week only to be informed that it was not done and that the request will be proccesed. I phoned again as I have been strugglint to uploadd data on my current cell phone contract since last week and was told it is because it is up for upgrade , yet my contract is only due for upgdare next year!! After spending almost 20 minutes on the phone, I was told that the system is now hanging and that I need to phone back later! How pathetic is this!!!!! I made call after call after call and every time some sort of ***** up has been made! What is happening Vodacom? Are you loosing your touch? For the first time in 10 years I have to say that your customer service sucks!!</p>