Vodacom service badly rated

I have been with Vodacom for many years but since I have decided to go with their uncapped Fibre I have had sooo much bad luck with them, and this after I convinced my brother in-law that they are not as bad as he thinks. October 2018 I signed a contract to install uncapped fibre and since today 11 of Feb 2019 I have not heard from them I have to follow up and just to get no answer from them. And then to crown it all my husbands phone packed up and I needed to do a insurance claim on it, holding on for ever to get hold of them just to find out they have changed insurance companies and was that a nightmare.. I cant believe their service has gone so backwards its a joke!!