Vodacom Service as non-existent as my fibre connection

Dear Vodacom

Your service is absolutely disgusting and inadequate. I have been on calls with your call center daily without any outcome of having a Fibre connection. And when asking a branch if they can assist all they can tell me is that Fibre lines are not managed in the branch and I can only speak to the call center, which is getting me nowhere. And everytime I speak to a call centre agent it is a different story - and an array of false promises. I have been promised a call from a team leader or manager several times and yet still have not received one call which shows how you don't take your customers seriously. I have requested to speak to a manager or someone in complaints several times and am told everytime a request will be sent but yet I have still not had any contact from Vodacom. Here is the order of events. 1st I requested for my Fibre line to be relocated - the request was not received several times and every time I called I was told to wait for contact from your team and that nobody could help me with information until that team contacted me. I then out of pure frustration requested that my line be canceled and that I would move to an alternative supplier. 2nd I received a bill for nearly R3000 to cancel my line. So I am being held ransom. I then requested that the cancelation be reversed as I cannot afford to pay that. And asked that the relocation be reinstated. After this and being informed that the cancelation request was canceled I thought there was hope as Vumatel called me and booked installation for last week Friday 29 January 3rd the Vumatel guys came through to the new apartment and installed the Fibre and linked it all up. They gave me a number to give to vodacom and said that I needed to call vodacom to give them that number and my line would be activated by Sunday. 4th I called your team to give them the number from Vumatel which I then was told was not needed and it would come on soon. On Sunday however the internet was still not working so I called your team again. They then said they needed that code and other information from the router which I gave them. 5th late Sunday night the internet came on (FINALLY) again I thought there was hope. It worked all day Monday just fine. Until that evening when it went off again. I called again and was promised that the line would be active soon and that in the meantime a team leader / manager would contact me as I was upset. I still haven't received that call. 6th on Tuesday I phoned again several times to get an update and was told that there is a problem in the Randburg area and that technicians where on-site. Wednesday I phoned again and was told the same story, I then requested a team leader step in and speak to me so the issue can be sorted. Request was apparently sent but still have no phone call. 7th yesterday morning I phoned again just to be informed that my line had been canceled! CANCELED!!!!!!!! Why on earth when firstly I have not consented to this, secondly I requested the cancelation be canceled and lastly you have come and installed my Fibre and I have been calling non-stop for it to be activated! Makes no sense at all! The agent I spoke to this morning sent through a request for the reverse of the cancelation and promised that a supervisor be called. Yet still no call. I then decided to try and wait patiently however by this afternoon when I still did not receive a call I tried to call AGAIN for an update. The first agent I spoke to had an attitude and even though she could hear I was upset refused to put me through to a manager. Then the second person said that she can't get me to a manager now but that one would be in contact asap. And so far I still haven't received that phone call.

Today the person I spoke to first on Thursday morning (yesterday) who informed me that my line had been cancelled had logged a service request for my line cancelation to be reversed, and said it would take 24hrs for the process to move along (in other words I will be contacted today) so this morning I phoned your team again and the woman on the phone informed me that it would take 48 hours and that I would get feedback on Monday! MONDAY!!!!!!!!!! I am frustrated beyond belief and I am sure you won't even bother to read this email. I have also messaged on Facebook and yet nothing. I have used atleast R1000's worth of airtime and data in the last few days to try and get updates from you and/or get some work done (because without internet I am stuck and disconnected from my team.) I have sent several emails, I have tried to phone your complaints line and I have tried everything EVERYTHING to try and get information on my account and WHAT IS ACTUALLY GOING ON! Your service is as non-existent as my internet connection and your team is not helpful at all! I will be going to Halo Peter and social media with this! And will be posting it repeatedly until I get contact from an actual person who can assist me and sort out my issue. Yours sincerely A very angry customer