Vodacom Service APPALLING !
<p>I recorded my 57 minute conversation with their call centre, will share on Youtube / Twitter / Facebook, appalling to say the least. I have x3 personal contracts with them, x1 newly signed 08/10/2016, however the sim/s are still not activated V C 64K Nano ********** Vodacom SP ********** ********** 425287 and V C 64K Duo ********** Vodacom SP ********** ********** 228222. Instore they say that their systems are down they can only fax. The call centre transferred me from pillar to post and don't care about customer service. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Previous complaint took 4 days to resolve. Now Vodacom double debited from my account. Another hour on the phone.
Previous complaint took 4 days to resolve. Now Vodacom double debited from my account. Another hour on the phone.
This is still not resolved. Two months down the line. I sent this to the consumer ombudsman to resolve.
This is still not resolved. Two months down the line. I sent this to the consumer ombudsman to resolve.