LH
LA H

1 reviews | Active since Dec 2014

08 Nov 2025, 15:14

Vodacom service and systems stink wasted hours to get solutions and wish to fins alternative.

I have been with Vodacom since 2000, arriving in SA. 1. The last 4 years they are the worst! Lately they are ridiculously bad in every respect. 2. I hold several numbers with them. I pay at least about R3000 monthly, only on services. No Instruments. 3. Their signal is poor. Their data providing is slow. 4. Their Vodapay app is ridiculous, badly setup often not responsive. Mostly not listing all my numbers when I need to review query or pay. 5. To get phone and agent assistance means setting aside about 25 minutes to get throught AI and selections and being bumped off to maybe after three calls you get an agent. 6. Then getting answers take another 30 minutes wnd you will loose the agent at least twice by the third you might get an answer. 7. Then you will find you have been placed with their bad debt collector. Another hour you will get an answer sorry...you do not owe anything. Go online Vodapay. Then instructions 6 menus later an option to Frequent asked questions!!!! No answer to your answer.....Why was I listed at your dwbt collector!!. I will no finally leave them or maybe maybe Starlink will be here soon to help me out! May Vodacom perish!

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Replies (1)
Vodacom
Vodacom's reply09 Nov 2025, 06:59
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team