Vodacom Service and Rude Consultant

Good day

I am writing to formally raise a complaint regarding a final demand letter I received from Vodacom on 08 June 2026 via email. My Vodacom contract was cancelled prematurely, and at the time of cancellation, I was provided with a settlement quotation indicating the amount that was due. I paid the quoted amount as instructed and was further advised that the remaining balance would be debited from my account the following month. The debit order was successfully processed, and I therefore understood that all amounts owing on the account had been settled. To my surprise, I received a final demand letter stating that I owe R208.18 and that I must pay the amount within 21 days, failing which the account will be handed over for collection. I am concerned that this alleged outstanding balance was never communicated to me before the final demand was issued. At no stage did I receive a statement, invoice, SMS, email, telephone call, or any other notification advising me that there was an additional amount outstanding on my account. As a result, I do not understand how the amount of R208.18 was calculated or why I am only being informed of it now. Upon receiving the letter, I contacted Vodacom to seek clarification. Unfortunately, the consultant I spoke to, Ms Onkenetse Legoba from the Accounts Department, was dismissive of my concerns and very rude. Despite my attempts to explain the situation and request a breakdown of the alleged outstanding amount, I was simply told that I owed the money and had to pay it. The call was then terminated before my query could be properly addressed. I find this level of service unacceptable, particularly when I am attempting to understand and resolve the matter in good faith. I therefore request the following: 1. A detailed itemised statement showing exactly how the amount of R208.18 was calculated. 2. Copies of all communications allegedly sent to me notifying me of this outstanding balance prior to the final demand letter. 3. Confirmation of all payments received by Vodacom in relation to the cancellation and settlement of my contract. 4. A full explanation as to why a final demand was issued without first providing me with notice of the alleged outstanding amount. 5. Confirmation that no adverse action, handover, or listing will occur while this matter is being investigated and disputed. I am willing to settle any legitimate amount that may be due. However, before doing so, I require a clear explanation and supporting documentation showing how the alleged balance arose, particularly given that I acted in accordance with the settlement quotation provided to me and the subsequent debit order that was processed.

I trust that this matter will be investigated urgently and that I will receive a written response at your earliest convenience.