AB
Ayla B

1 reviews | Active since Oct 2019

13 Feb 2022, 11:21

Vodacom service and processes are disgusting

Good Day

Arrears on my account (Vodacom error!!!) were paid a good few months ago and to date the credit bureau has not been updated.

Very quick to request for funds but can never assist clients.... Definitely just all about making money and providing no service.

I have sent an email and asked that the following can be done. I don't understand why the request is so tedious to for you to do....

Please urgently update your records and the credit bureau.

Please provide confirmation in writing when this has been updated.

Thanks

Regards

0
Replies (1)
Vodacom
Vodacom's reply13 Feb 2022, 22:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team