vodacom **** service and new c3d system

<p>all i want is to upgrade my contract, been paying via debit order monthly in full each and every month only to be told "sir your account is in arrears" and i ask please explain as i was just embarrased in a store. Vodacoms reply: you not actually in arrears we just need to update your account status, we went onto a new system called C3D.</p> <p>it will take 3 to 5 hours to update that your account is clear, no explanation or apology that they are sorry for the embarrasment your suffered in a store. Vodacom is just ******* not too mention the telephone manner in which these call centres hanlde calls. shocking !!!!!!! no wonder the new ceo get so much more money because its the quality of service agents he employs to handle customer service. </p>