Vodacom Service and customer orientation terrible

I have had two bad experiences with vodacom now. Firstly I upgraded my cellphone contract last week Tuesday 6 August 2019. All went well with consultant on the line. The following day I phoned and then was told that I have to wait for confirmation call can take up to two days for them to phone I will just have to wait. Wednesday afternoon phoned again was told will call me that day, but did not get a call that day. On Thursday 8 August At 14;00 My wife phoned in as she was also waiting on her upgrade and also now fed up she advised that we were going to cancel the upgrade due to this bad service. We were then told that it was already loaded against our accounts and we cant cancel. After putting up a fight she was put through to a team leader who got her friend in the confirmations department to confirm the upgrades me and my wife's. We got confirmation email. As the Friday was a public holiday I phoned in on the Monday asking when their courier would ship was advised it would be that day just have to wait for sms from courier. Only Tuesday Morning 20 August I only got the courier sms. On Wednesday I phoned courier was told parcel was left behind will only be deliver Thursday 15 August (today), awaiting on courier currently. I find it just sad been with vodacom in excess of 10 years and gets treated this way. I use my phone for my business and they just don't care if I don't have a fully working phone to do business with which in return I use to pay their account. Also to take over a week to process a upgrade and get it delivered is very bad.

Secondly I have I 20 gig data contract which I upgraded to in April 2019. Recently I discovered I kept running out of data by the 20th of each month. So I phoned in and asked if I can upgrade in some way which I was advised that I can migrate. I saw vodacom has a package for 299 for 50 gigs in the day and 30 gigs at night. As I use my internet also for business I reckoned this should do the trick. I was then advised I can migrate but only to a package that costs me over R1000 a month and not to that 299 one not really giving me a reason why. This is how much vodacom cares for their customers they sit with idea they have got you signed for 24 month you can't do anything.

This is shocking how you treat your customers. I have decided that I will now just run both my contracts out and when time arrives cancel them both and move to a service provider that better caters for my need and that is willing to provide service. As I am in the IT trade I also advice my customers now to stay away from vodacom.