HM
Heinrich M
1 reviews | Active since Jun 2015
29 Nov 2021, 12:19
Vodacom service...
App**** for a deal online and I don't use the active contracts simcards as they are open contracts so I am sticking with my old number etc. So a consultant needs to phone me regarding the upgrade and I first app**** for the deal on the 4th of Nov... ref 6V5R0M no one phoned me.. did the deal again on the 23rd of Nov... ref..HPGZ2E Its been a week no one contacted me and I tried the live chat but a consultant is online but the chat automatically closes after a few SECONDS!
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Replies (3)HM
Heinrich M's updateReviewer Update
29 Nov 2021, 12:20image.png 113.79 KB
HM
Heinrich M's update29 Nov 2021, 12:20
Reviewer Update
image.png 113.79 KB
Vodacom's replyOfficial
29 Nov 2021, 14:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Nov 2021, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HM
Heinrich M's updateReviewer Update
01 Dec 2021, 10:12"Due course" Assuming you mean never? still no one has contacted me but don't even bother thanks I will go spend my money somewhere else
HM
Heinrich M's update01 Dec 2021, 10:12
Reviewer Update
"Due course" Assuming you mean never? still no one has contacted me but don't even bother thanks I will go spend my money somewhere else