1 reviews | Active since Jul 2013
VODACOM SERVICE A JOKE!!!
I tried to take out a contract since last Friday and it's now Wednesday. NO WONDER YOU ARE LOSING CUSTOMERS!!! I took it out at Edgars in Tygervalley(or tried to) with Kanmani Minnaar. then Vodacom was offline. On Monday when i followed up there was some \*****"listing against my name at Vodacom. I tried 3 hours to get hold of someone to explain what that meant and where it comes from. Eventually i spoke to a supervisor Shireen Maleyana who assured me that she has updated the error on Vodacom's side and the contract will be sorted out on Tuesday morning. I went to the store again yesterday afternoon and everyone knows about the issue at Tygevalley Cellular dept. but they can't help me and Kanmani wasn't at work. Its now Wednesday and still no answer. Apparently Vodacom listed me on their system after I returned a Tablet within the allowed time after the VODACOM SALES PERSON MISLEAD ME! How fair is that . when I call the customer service no one wants to help since I'm a prepaid customer currently they can't help me on a contract query. on the contract side they say im not a contract holder yet so they cant help me either...STUPIDITY!!!!!!!!!!!!!!"""
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
