MS
Mel S
1 reviews | Active since Apr 2021
14 Apr 2021, 07:00
Vodacom Service a Disgrace
Never have I experienced such disorganised service. After speaking to 12 *****, otherwise known as call centre personnel, I am still without Fibre 2 weeks after the promised date of activation. I am still waiting for a email response from managers, I am still waiting for a call back from a line manager and I am still waiting for someone to do their job. I hope anyone considering fibre in JHB reads this review and chooses ANYONE other than Vodacom.
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Replies (1)Vodacom's replyOfficial
14 Apr 2021, 08:51 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Apr 2021, 08:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
