MS
Mel S

1 reviews | Active since Apr 2021

14 Apr 2021, 07:00

Vodacom Service a Disgrace

Never have I experienced such disorganised service. After speaking to 12 *****, otherwise known as call centre personnel, I am still without Fibre 2 weeks after the promised date of activation. I am still waiting for a email response from managers, I am still waiting for a call back from a line manager and I am still waiting for someone to do their job. I hope anyone considering fibre in JHB reads this review and chooses ANYONE other than Vodacom.

0
Replies (1)
Vodacom
Vodacom's reply14 Apr 2021, 08:51
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team