HM
Hester M
1 reviews | Active since Jan 2019
18 Jan 2019, 13:41
Vodacom service a disgrace
I handed in my Cellphone to the Robertson Vodocom shop for repairs on the 3rd Jan. I got a Job No back on the 4th Jan. Job No ********** 4. I phone the shop yesterday and to-day, they phone the repairs in C.T. and could NOT get hold of the tecnician. My phone is still under warranty(8mnths) The screen froze after Software upgrade. Can you please assist me.
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Replies (2)
Vodacom's replyOfficial
21 Jan 2019, 13:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jan 2019, 13:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
21 Jan 2019, 14:09Dear Hester,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly with regards to your repair query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly with regards to your repair query. Regards Consumer Website Team(SA)
Vodacom's reply21 Jan 2019, 14:09
Official
Dear Hester,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly with regards to your repair query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly with regards to your repair query. Regards Consumer Website Team(SA)