VODACOM SERVICE A DISGRACE

What pathetic level of service. Phoned to query my account - they confirmed it was R1155.17 - confirmed that I had already paid R1300.00 on the 27th and it is now the 31st. I was put though to Claims department who confirmed that the amount was R1155.17 then proceeded to ask me to hold the line. About 7 mins later I was put through to a voice message to confirm my level of service received???? what service? i was still holding the line for service?

Obviously the level of NIL WAS REPORTED. I then called again, to the first line of answering. The polite lady Zanille Mobaso advised that my account was R107.70 as I had paid R1300,00 on the 27th? This was all happening within 30 mins calling????

What the ....... is Vodacom all about. The right hand does not know what the left hand is doing? Their systems are *********** to say the least and the 2 I first dealt with were totally non customer service orientated. How could they have got it so wrong.?

PS word of advice. ALWAYS GET THE NAME OF THE PERSON YOU ARE TALKING TO so you are able to attribute bad service or incompetency to those above.