JO
Jana O

1 reviews | Active since Feb 2025

03 Feb 2025, 16:29

Vodacom Service

Good day HelloPeter. I am writing to with frustration. Firstly, I live in a very small town, it is 50km away from Kroonstad. Saturday 01/02/2025 I drove to Kroonstad to do a change of ownership on a contract. I get there to fill in the forms, I informed the lady that I got a contract at the end of November 2024 for their wifi router. She did not inform me that I have to wait 3 months and then I can apply to do the change of ownership. I have the contract for 3 months but my debit order did not go off from my account because they sent me an email that informs me my next debit order date is 3 February 2025. If they did not do that I would have paid my debit order for 3months. Their service is up to ****. I will never use them again

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Replies (1)
Vodacom
Vodacom's reply04 Feb 2025, 08:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team