NW
Neville W
1 reviews | Active since Dec 2021
13 Dec 2021, 13:44
Vodacom Service
Vodacom
What an absolute bunch of inefficient inept customer service centre operatives. I have had a query logged with Vodacom since August 2021...... Each time I attempt to query I am told it has been escalated and someone will contact me. I have been contacted to find out if my issue has been resolved and the same answer persists, NO!~ No one from the network or any other technical department has made contact. Go Figure...once they have you signed up....service is window dressing. they don't care about the customer.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 Dec 2021, 14:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Dec 2021, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NW
Neville W's updateReviewer Update
06 Jan 2022, 10:16What a start to the year...get a SMS from Vodacom to say Query is closed...
No communication from Vodacom, query been outstanding from August 2021...and they post the above message. How patient does one need to be Vodacom?
No communication from Vodacom, query been outstanding from August 2021...and they post the above message. How patient does one need to be Vodacom?
NW
Neville W's update06 Jan 2022, 10:16
Reviewer Update
What a start to the year...get a SMS from Vodacom to say Query is closed...
No communication from Vodacom, query been outstanding from August 2021...and they post the above message. How patient does one need to be Vodacom?
No communication from Vodacom, query been outstanding from August 2021...and they post the above message. How patient does one need to be Vodacom?
NW
Neville W's updateReviewer Update
10 Jan 2022, 12:20Phoned Vodacom again today, to be told query resolved, I would have to log a new complaint and get a new reference number.
Vodacom your lovely mail on the 13th December has still not been resolved, so now I have 2 reference numbers...
***
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What now????
Can't wait to hear what Vodacom has to say now????
Vodacom your lovely mail on the 13th December has still not been resolved, so now I have 2 reference numbers...
***
***
What now????
Can't wait to hear what Vodacom has to say now????
NW
Neville W's update10 Jan 2022, 12:20
Reviewer Update
Phoned Vodacom again today, to be told query resolved, I would have to log a new complaint and get a new reference number.
Vodacom your lovely mail on the 13th December has still not been resolved, so now I have 2 reference numbers...
***
***
What now????
Can't wait to hear what Vodacom has to say now????
Vodacom your lovely mail on the 13th December has still not been resolved, so now I have 2 reference numbers...
***
***
What now????
Can't wait to hear what Vodacom has to say now????