Vodacom service

I've been waiting 2 weeks for Vodacom about my device for a replacement. I went to all places they advised me to go to the police station and to contact hollard and i have done everything but i am still waiting for a response and contacting back and forth with no responses. I am disappointed as I am unable to feed my family for this 2 weeks as I am an uber driver awaiting them to respond. All I needed was for them to update my information as I cannot login to get information on my new device.