Vodacom service

I consider myself a loyal client to vodacom for the past 10 years. I have active contracts by the worth of R2000 a month with vodacom. Therefore i am wholeheartedly disappointed in the service i received as such a client. My previous review was swept under the mat and handled as if it was resolved. I received no communication in that regard. Once again today i was told i cant do an add on to my account because of an open qoute to cancel my contract after i told them i will not be going through or accepting the qoute. Now i have to wait 4 business days just so that i can do the add on. I actually wanted to do more business with vodacom and they said no sorry you cant. This will be my last contract with vodacom. And i will never recommend them to anyone.