SS
Suzette S
1 reviews | Active since Sept 2020
27 Sept 2021, 16:56
Vodacom Service
Despite the fact that Vodacom apologised for the inconvenience, the handset is still not collected as promised by Busisiwe Mhlange. It is of no use that customer service thinks they have assisted me sufficiently if the problem is not solved. They still bill me for R358 instead of R199 while they postpone the collection of the handset
Suzette Steyn
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Sept 2021, 06:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Sept 2021, 06:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SS
Suzette S's updateReviewer Update
30 Sept 2021, 10:11Thank you Nomhle Ncubukezi (Vodacom eservices team) in solving this problem. She phoned me on 27 Sep 2021 and on 29 Sep 2021 the handset was collected by RAM for return. Great service!
SS
Suzette S's update30 Sept 2021, 10:11
Reviewer Update
Thank you Nomhle Ncubukezi (Vodacom eservices team) in solving this problem. She phoned me on 27 Sep 2021 and on 29 Sep 2021 the handset was collected by RAM for return. Great service!