1 reviews | Active since Nov 2016

05 Mar 2022, 10:42

VODACOM service

Good Day,

If you want a useless cellar provider, go to VODACOM, my account was paid on the Monday, on Wednesday I sent the POP to them, I spoke to a consultant on Friday that confirmed the payment and said my phone will be switched on with in 24 Hours, in the mean time I am informed I need to pay my next payment by month end BUT I don't have any service so what am I paying for.

I phoned the call center only to have my call dropped 5 times, I then get a consultant that was not very helpful and was told I had to wait another 24 Hours to be switched on, I have waited 96 hours already for the service to be switched on.

I will not be recommending VODACOM to any person!

0
Replies (1)
Vodacom
Vodacom's reply05 Mar 2022, 16:42
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team