Vodacom *********** Service

Since 2019 i have had an on going issue with Vodacom and still to this day no attempt has been made to rectify it by Vodacom. The matter get shifted aside and past along to different "divisions" with no progress. I have sent them legal letters, lawyers involved and attempts every month to phone in an rectify the matter with Vodacom.

I had two contracts with Vodacom, a cell phone contract and a data contract which i cancelled in 2019 due to data going missing off my data contract and Vodacom admitting to it and giving me free data for the error, hence why i cancelled my contracts as i cannot trust them anymore. How i noticed the data missing you ask? Data reloads onto your contract on the 1st of every month, I went on holiday out of town and turned my router off with 0 data on it. When I returned on the 1st i phoned Vodacom to see how much data was loaded or left on the account which in turn data was missing (while the router was off) and when i queried why or how i was told they picking up app usage, but the router was off for 4 days.

My cell phone contract was suppose to end in June 2020 and my data contract in February 2021, I gave my notice within the given time frame indicated by Vodacom.

When COVID hit i was given an option to take a 3 month holiday with my contract and i excepted it but i will only be debited half the premium and only receive half my data, which was perfectly fine with me. after the 3 months i noticed that my account was not being debited by Vodacom and i queried the matter and in turn they activated both my debit orders for cell phone and Router and cancelled my services and charged me double to repay them for what was not taken off(which i was perfectly fine with, the only issue i had was it was only suppose to be one contract and not both as the cell phone contract had ended in June. When i queried as to why this was happening i was told i need to pay my account and i am a **** by a Vodacom employee, i requested they activate my data contract and sort out the issue involving the charged amount. Bare in my mind my account was debited by Vodacom i did not make payments during the contract period. I did how ever make payments to as an attempt to pay back what i owe for Vodacom's mistake by not debiting my account correctly.

Since then i have been trying to resolve this issue with Vodacom and no luck, i get abused, shoved or passed around from department to department and nobody is willing to help. I have requested numerous times to freeze my account until the issue is resolve because they keep billing me and giving me services. I cannot take out another contract as the amount is adding up and reflects negatively against me and prevents me from moving forward with a new provider and forced to use the services. I have bought data and air time alternatively to this but i cannot keep track of what i use or over use forcing me to use data and airtime that i did not pay for. I have Evidence of all the proceedings, communications and agreements. How ever some have been telephonic conversations, and was told to me by a Vodacom employee that they do not keep records more than two years.

Please if there is anybody that can assist me with this please.