1 reviews | Active since Aug 2016

13 Aug 2016, 09:58

Vodacom Service

<p>Good day</p> <p> </p> <p>I am having problems since May/June this year to sort out an unknown number on my account. Everythime they open a query and when I phone back to find out what the situation is, they tell us that the query was closed without resolving it. I get billed on a monthly basis for a number I do not know where it comes from.</p> <p>Then we took out a new contract with a new number and 24 hours later they deducted an amount fof R605 from my bankaccount, regisration of R90 odd and then the subs for the month.</p> <p>I then get billed again for that R605 and additional R499. They told us that it is registration fees. I cannot be billed in advance, no one can sort that out for us as well.</p> <p> </p> <p>What is happening, if your service provider cant even answer your questions or you get 10 different versions from everyone. </p>

0
Replies (1)
Vodacom
Vodacom's reply14 Aug 2016, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team