Vodacom service

I have gone to Vodacom Key West on the 23 November I am unable to receive sms messages. The person logged on to the system spoke to someone on the phone and said it should work now if not come back. It is still not working I was busy the next to weekends so I could not go back. On the 9 Decembrr I went to Wesgate Vodacom, I was told to sit on the couch the technicians will be with me as soon as they are done with the client. So I sit a d wait. The clients left and 2 technicians was talking to each other and ignoring me. All of a sudden loadshedding happen. They start to close the doors. The one gentleman that was ignoring me said very rudely all clients out. I get load shedding is a problem in all our lives but don't ignore clients and don't be rude.

On Thursday the 12 December I went back to Key West Vodacom there a technician named Rasta helped but he could not fix it. He referred me to Wynand which phoned again they synced my phone and I had to wait a hour to see if it worked. Unfortunately it did not work. He logged a query S4-4JG2D-DEG47 and I must give it 24 hours. So on Friday the 13 December at 14h16 I phoned Wynand he said he will call and find out what is going on. Promised to call me back which he did not. I phoned again at 16h17 leaving a message to call back which he did not. At 17h00 I phoned again he said that he did not phone yet but will do so, but head office might be close so he will phone Saturday 14 December and phone me back, which he did not again. I phoned 12h02 he was busy so I left a message again with Bianca. At 16h31 I called back just to be told that Wynand has left for the day with not phoning me back.

I still cannot receive SMS messages and I was told that it can take up to 48 hours to resolve query which I was told on Thursday 24 hours.

Before that I app**** for fibre delivered the router quick but from there it was no service with the one excuse to the other.

I cancelled the fibre after three months waiting for them to install.