Vodacom service.

Do not ! Take contracts or insurance coverage with Vodacom ! The problems I faced trying to claim never in my lifetime did I face with other networks! I have been left on read for DAYS on their complaints platform. However when I need assistance as a customer or solution and advise everyone one is quick to give me automated responses. Vodacom was over debiting my account secondly when I tried to claim my lost device I was declined for use on the SIM meanwhile I was getting over charged for that exact SIM and had to get a eSim to avoid all that. I’m confused as to do you claim a SIM or Phone! When I reached out to their customer service I was referred to their complaints department and since left on read 5days and counting!