Vodacom service

What a shocking experience. A week ago I tried to phone customer care about a sim card that was disconnected. I couldn't get through so I visited Vodacom Gezina Galleries to get help. There the consultant told me that the sim can be connected again but has to be done either at Menlyn or Kollonade. So I went to Kollonade and couldnt get help. The frontline assistant just told me the problem couldn't be fixed without even trying to check first. I asked for the manager and was left standing in the store for almost 30 min with no one bothering to help. Vodacom that is disgusting service!! Also disconnecting a sim just because its not in use that often doesn't mean its not working! Get someone to fix this problem!