GS
Gwynne S
1 reviews | Active since Mar 2023
03 Oct 2023, 09:49
VODACOM SERVICE
I RECENTLY DID AN UPGRADE ON MY CONTRACT AND WAS TOLD THAT THE NEW MONTHLY AMOUNT WOULD BE EFFECTIVE FROM OCTOBER. TODAY I SEE THAT THE PREVIOUS MONTHLY AMOUNT HAS BEEN DEBITED TO MY ACCOUNT. I CALLED BUT WAS NOT ABLE TO SPEAK TO A CONSULTANT. TRIED THE WEBSITE WHICH I FOUND TO BE ABSOLUTELY USELESS!!!!!!!
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Vodacom's replyOfficial
03 Oct 2023, 10:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Oct 2023, 10:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team