Vodacom Service

Original message: "For more than three weeks now, my phone restarts when I try to make a call or when someone phones me. Only at my home in Bonaero Park. When I drive 3 kilometers away from my home or anywhere else from home, it does not happen. I am sure Vodacom initiates this in my immediate home area. Perhaps it is the same as Cell-C. They cannot make use of MTN towers any longer and the customer suffers by MTN inducing this restart issue or Vodacom themselves. However, they still deduct the same amount from my bank every month without providing me with a satisfactory service as was promised with their contract. What is most annoying and frustrating is that they (like Cell-C) do not inform the customer about these issues. Unacceptable Vodacom. Please get your act together or you will loose customers one after the other - that is if you care at all to retain customers in my area. "

Vodacom response: 16 Dec 2019, 10:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ... Regards, Vodacom Consumer Website Team

My Follow-up message: 26 Decemeber 2019 I am still waiting for a Vodacom consultant to contact me. In the meantime I have upgraded and got a new Galaxy Note S10+. This phone already did the same (restarted when attempting to make a call) twice at my home. It has to be the service provider or the towers used by Vodacom. My daughter, also with Vodacom, inherited the Galaxy S8+ and she now cannot make/receive phone calls. My daughter even went to a Samsung technical centre and had a factory reset done. No change. Not only did Vodacom force me to upgrade, but is now preventing the use of my own property. Vodacom/MTN towers probably make use of the MAC address of the phone or even IMEI numbers to kick us off when towers get congested or bandwidth unavailable. However, Vodacom keep deducting ALL of the monthly installments regardless whether their services are not available to us. If one sit and think about it calmly this situation is actually comitting an offense - not providing a proper service, preventing the use of my own property, but still deducting ALL of the money. It could even be the Samsung software that initiated this through timer software to force clients to obtain new phones after a certain period of time. You see Vodacom, how the customer's mind is thinking if you created the distrust through certain actions or even through no actions. Come on Vodacom, just because no consultant ever came back to me shows me that you try and avoid this situation - guilty? Honesty and living up to your promises will get you a million times further with any customer situation than trying to deceive/avoid them. Please contact me urgently in this regard. It will also be of no use to have someone non-technical or not informed call me. It must be someone that is in a position to provide answers and that has read this complaint thoroughly. I am a software specialist and also knows all about service provision to clients, therefore, please let us not waste each other's time with consultants that will be unable to assist.