Vodacom service

On the 18th of July I've posted a review regarding the bad service I've received from Vodacom “online” and the Vodacom shop in the Mall of Africa regarding a new tablet contract I wanted to open.

The response from the Vodacom “Hello Peter” team was fast and effective. They got an administrator / manager from the call centre to phone me. What an arrogant and unprofessional individual. Information received from the different call centre agents was not they same and gave me the feeling that they weren’t interested to help me.

Saturday the 27th of July, I happend to be in Menlyn and decided to pop-into the Vodacom shop. Tebogo Mahlaola help me with the new contract I wanted to open and what a professional chap. He has cancelled my previous application(s) and open the new contract for me within and hour. He was busy most of the time in the back and kept me posted every 10 to 15 min regarding the progress. He even phoned me to let me no that the SIM card was active, 10 minutes after I’ve left the Vodacom shop.

Tebogo is one of those superstars in big companies that is few and far apart. He has a lot of potential and I hope his management team take notice of this. He will be able to grow fast into a senior position and will be a big asset for Vodacom. Thank you once again Tebogo for your effective, helpful and professional service. Well done…!