AK
Anita K
1 reviews | Active since Jul 2019
01 Jul 2019, 15:43
Vodacom Service
My insured phone fell last year August and the LCD screen broke. I neglected to take it in and sort off forgot about it. When I did take it in February this year, they phoned me about 2 weeks later and questioned why I took so long to bring it in. As I took too long, Vodacom said that normally the wont approve my claim, but that they would get back to me. This was the beginning of February. I still have not yet heard back from them. Why is their customer service so inadequate?
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Replies (2)
Vodacom's replyOfficial
02 Jul 2019, 08:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jul 2019, 08:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Jul 2019, 15:06Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate your query has been investigated and feedback provided.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate your query has been investigated and feedback provided.
Regards
Vodacom Consumer Website Team
Vodacom's reply04 Jul 2019, 15:06
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate your query has been investigated and feedback provided.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate your query has been investigated and feedback provided.
Regards
Vodacom Consumer Website Team