JR
Jaco R

1 reviews | Active since Jan 2018

26 Feb 2019, 08:29

Vodacom service

Had to give a one star rating, cos there not a -1 rating available. Vodacom coverage map show that I have LTE, 3G & EDGE available where i live, so i got TWO VIP contract with them, but low and behold....ZERO coverage!!! all i get is "not registered on network" so i phone the call center, mistake one (you can only get a job in a vodacom call center if you have a IQ less than 10). 3 Queries and a month later im told to go buy a booster at my local vodashop!! and keep in mind im less than 3km form the vodacom tower! The best part of the sms they send you after just closing the query AGAIN is :"We value your continues support as loyal vodacom customer" what a joke! Your service is at the same lever as our governments... NONE EXISTING! #Voda****

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Replies (3)
Vodacom
Vodacom's reply26 Feb 2019, 12:56
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply26 Feb 2019, 14:00
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that records indicate, the Radio Planning team have investigated the matter and advised that a new tower is planned for the Elandshoek area, located on the main Nooitgedacht Road. Regrettably [due to 3rd party involvement], we're unable to provide a timeframe for completion of these projects. Please retain *** as reference.

Regards
Consumer Website Team

Best regards,

JR
Jaco R's update26 Feb 2019, 14:18
Reviewer Update
THEN PLEASE EXPLAIN TO ME WHY YOUR COVERAGE MAP SHOWS THAT I HAVE ALL THE SERVICES AVAILABLE WHEN I CLEARLY DON'T HAVE ANY SIGNAL?