Vodacom service

I am currently a Vodacom subscriber account number J ********** and I have two contracts with yourselves for normal self phone usage and data. My contract had expired last year so I restructured my package for 10 gb per month. I found that this was not sufficient to meet my needs so called on your Lakeside Mall branch where I was advised not to upgrade but rather to take out another contract for additional gigs. Regrettably they were not able to process the application due to there being an open order on the account. Apparently this was due to pre-ordering a tablet through an associate of Vodacom namely Comit. I never took up the offer but was informed that it was still pending hence you could not process the new application. I phoned Comit whilst I was at your branch who advised that firstly they work on a different system and does not have the necessary access so she was waiting for admin to sort out the problem. This took 20 minutes and when she eventually responded after a further 45 minutes she said she could not see any reason why it was blocking the application. Now the problem has not been resolved and your branch is unable to process the application. Does this mean you do not want any new business or your staff or associates and just not interested? Comit reference number is ********** 1.