EP
ERIANCA P

1 reviews | Active since Jun 2017

07 Jan 2019, 09:25

Vodacom service

Phoned them in December to ask how long a certain deal will be available. (R99 for 5 gig data for 24 months) Lady said she cant tell me as she does not know but deal wont change soon. I waited before i registered for the deal as i wanted to cancel my current contract 1st with FNB. So yesterday i wanted to registered for the deal just to see that they went up from R99 to R199??? Now how the hell does that work? I mean is their staff so uninformed that they can not tell customers that they will have a 100% increase in the new year?

I am very disappointed with Vodacom as i wanted that deal badly and now they wont get my service at all because of bad customer service and insanely high increase on their data packages.

0
Replies (2)
Vodacom
Vodacom's reply07 Jan 2019, 10:12
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team   

Best regards,

EP
ERIANCA P's update07 Jan 2019, 11:06
Reviewer Update
Please email me as i am not available on my phone during the day **********