JR
Jade R
1 reviews | Active since Dec 2018
20 Dec 2018, 16:16
Vodacom service
Vodacom decided to spontaneously suspend my account so that (even with talk time and accounts paid in full) I could not make outgoing calls! I had to find this out in an emergency! And when I phoned Vodacom to sort this out, I kept getting transferred and told they can’t unlock my account !
How can they do this to people ???????
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 Dec 2018, 16:51 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Dec 2018, 16:51
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Dec 2018, 07:50Dear Jade,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you this morning and there was no answer. We have responded to you via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you this morning and there was no answer. We have responded to you via email. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply21 Dec 2018, 07:50
Official
Dear Jade,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you this morning and there was no answer. We have responded to you via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you this morning and there was no answer. We have responded to you via email. Regards Consumer Website Team(SA)
Best regards,
JR
Jade R's updateReviewer Update
21 Dec 2018, 07:50I Don’t need Vodacom to call me thanks. I spent al that time on the phone with them to sort this out.
The point is, they suspended my line Without Notice and Without Reason. When I needed to use What I Paid For, in and Emergency, I couldn’t.
When I phoned to sort this out, they said there was NO REASON they suspended my line.
JR
Jade R's update21 Dec 2018, 07:50
Reviewer Update
I Don’t need Vodacom to call me thanks. I spent al that time on the phone with them to sort this out.
The point is, they suspended my line Without Notice and Without Reason. When I needed to use What I Paid For, in and Emergency, I couldn’t.
When I phoned to sort this out, they said there was NO REASON they suspended my line.