1 reviews | Active since Dec 2013
Vodacom service
My line has been cut for the second time in less than a month. I have sent my proof of payment numerous times to the accounts department and yet my line is still not active. I have been struggling for almost a week to get my line up again. I have gone into the Vodashop in Tambotie Mall in Randfontein to try and get this resolved to no avail.
If this continues I will sue Vodacom for loss of income and report this to the Consumer goods and services Ombud. I run a business and require my line to be in working order.
The service I am receiving is shocking and will be cancelling my contract with Vodacom after being a loyal client for more than 10 years. Your call centre agents have been of no assistance to me and are rude to say the least.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded to you via email with the number for our Cancellations Department. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded to you via email with the number for our Cancellations Department. Regards Consumer Website Team(SA)