VODACOM SERVICE

MY VODACOM CONTRACT HAS BEEN DUE FOR A UPGRADE SINCE DECEMBER 2017.

ON THE 25TH FEBRUARY 2018 I HAVE GONE TO A VODACOM SHOP TO HAVE MY NUMBERS BILLING TRANSFERED FROM MY FATHERS BANK ACCOUNT TO MY OWN BANK ACCOUNT. I HAD COMPLETED ALL FORMS FOR TRANSFER OF BANK ACCOUNTS AS WELL AS THE INFORMATION FOR UPGRADE.

I HAVE FOLLOWED UP WITH THE PROGRESS ON SATURDAY 3RD MARCH 2018 AND WAS TOLD THAT THERE IS A PROBLEM WITH LOADING MY INFORMATION AND IT HAS BEEN HANDED OVER TO VODACOM IT DEPARTMENT.

I PHONE AGAIN ON WEDNESDAY 7TH MARCH AND WAS ADVISED THAT MY INFORMATION CAN NOT BE LOADED AS MY ACCOUNT REFLECTS AS A DUMMY ACCOUNT AND THERE IS A ACCOUNT IN MY NAME. I HAVE NEVER OPENED ANOTHER VODACOM ACCOUNT. THIS NUMBER HAS BEEN MY ONLY VODACOM NUMBER AND CONTRACT WHICH WAS TAKEN OUT BY MY FATHER. INVOICES REFLECT MY NAME BUT THE ACCOUNT GOES OFF MY FATHERS ACCOUNT, WHEN THIS CONTRACT WAS SIGNED I WAS UNDER 18YEARS OLD. IT IS UNACCEPTABLE FOR VODACOM IT DEPARTMENT TAKES ALMOST TWO WEEKS TO TRANSFER BANK ACCOUNT DETAILS WITH ALL NECESSARY DOCUMENTS HANDED IN. MY CURRENT PHONE CONTRACT IS NOW A MONTH TO MONTH CONTRACT AND WILL BE EXPIRING END MARCH AS PER EMAILS RECEIVED. I AM CONSIDERING IT TO CHANGE SERVICE PROVIDERS IF THIS ISSUE PERSISTS. I HAVE EVEN GONE TO ANOTHER VODACOM BRANCH TO CHECK WHETHER IT IS VODACOM IT DEPARTMENT REGULAR BEHAVIOR TO TAKE ALMOST TWO WEEKS TO REPLY TO A QUERY GIVEN TO THEM BY ONE OF THERE BRANCHES,