SG
Shalin G
1 reviews | Active since Jan 2020
02 Oct 2025, 09:53
Vodacom **** service
Honestly for a big network provider like Vodacom you should be embarrassed by your customer service. Your call center agents are rude and provide no help . I signed up for Amazon prime through Vodacom, now I do not have access to Amazon prime but I am getting charged for it by Vodacom. Your agent that is assisting me has no idea what is happening and keeps cutting me off to put me on hold … I would like a senior agent to contact me or stop charging me for services that you are not honoring
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Oct 2025, 10:13Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply02 Oct 2025, 10:13
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
SG
Shalin G's updateReviewer Update
02 Oct 2025, 10:23Hi you call Centre agents do not help , they just hung up on me when I asked to speak to a manager or team leader. Vodacom is charging me for Amazon prime subscription and now I cannot access Amazon prime , which means you are charging me for a service but not providing it . Your agent basically told me there is nothing they can do. I want a manager to contact me or I will go to social media and let everyone know that Vodacom charge for **** services
SG
Shalin G's update02 Oct 2025, 10:23
Reviewer Update
Hi you call Centre agents do not help , they just hung up on me when I asked to speak to a manager or team leader. Vodacom is charging me for Amazon prime subscription and now I cannot access Amazon prime , which means you are charging me for a service but not providing it . Your agent basically told me there is nothing they can do. I want a manager to contact me or I will go to social media and let everyone know that Vodacom charge for **** services
Vodacom's replyOfficial
02 Oct 2025, 12:02Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply02 Oct 2025, 12:02
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team