Vodacom service

I upgraded/renewed my contract including a new phone. The promised delivery time is 5-7 working days. After 7 working days and tracking the parcel on Skynet I phoned Skynet to enquire the whereabouts of my phone. They informed me that the package has been compromised due ti a hi-jack that saw the package ******. They told me that they have informed Vodacom. I contacted Vodacom and the third operator after bout an hour on the phone told me they are aware of it. .He will escalate my enquiry as to when a replacement package will be sent and the Vodacom will be in touch with me IF in fact they will send a replacement package!!!!!! This was done on 4 January. To date I have not been contacted by Vodacom. I can understand a package being ****** and the consequences of such but now another 5 days later no word. I find this absolutely unacceptable.