Vodacom service

<p>I wish to highlight the level of POOR service given to myslef , having two cpmany contracts , now on the third renewal with Vodacom. </p> <p>As a mechanical enginerr , I have always tried to go for "industrail " rated ohones , ie Sonim etc. </p> <p>Last year I was advised to go for the CAT . In the first current year , the phone has been back to Vodacom shop preferred repairers ( first submitted to Vodacom Pavilion , twice to Vosacom Hillcrest )on THREE occasions , repaired twice , now refused and a repair bill calimed for over R 3000.00. This all occurs with absolutely no feedback from Vodacom , the client always has to follow up , as the stated repair call centre statement is "We do not phone back , we sms ". </p> <p>During the first repair submission, there were another two customers in Vodacom Pavilion , aslo returning their phones. The last NON repair took 07/01/17 to 23/2/17 , and I have had to pay my subscriptions. </p> <p>Why does the service provider recommend such inadequate phones , when we go for advise , stating the application and work environment. Why is the customer treated as an "alien" , after the repeated contract had with this company. </p> <p>All I ask for is a decent hand set , applicable to the work requirement stated at the outset - this had been stated at every occasion of repair submission. I have no control of WHO the repair service providers Vodacom chooses , and now have no channels to get answers , feedback or give input. Hopefully someone with a little bit of client care , will response - not just another corporate " lack of care" rgds Peter - "chasing the standards of customer appreciation". </p>