Vodacom service

Hi I’m very much disappointed about the service I’m getting as a vodacom client.I had their wifi mobile router on contract so it got expired last month…I had to renew it then I renew it online through a consultant.She put me on a wrong package which is is home wifi router and I’m using a mobile small one.Since the first of July it hasn’t been working!..from the 2nd of July I have been calling without being helped,firstly they said I must wait 3days they will fix it ..nothing happened,I called again they said I must wait 7days!…now they say 72 hours!!im very much frausted at this point!..im not getting any help and worse part is they charged me the price of home wifi router which I dnt have !!..I called again for cancellation they put me on hold for 2hours n half?whats so difficult to just move me to a normal mobile router???I have school work I need to do that time I paid for something that is not working!!please help me Peter!my email is *** ***