PS
Prahish S
1 reviews | Active since May 2018
02 Sept 2019, 17:53
Vodacom service
One of the worst experiences ever.
I had taken out a contract last week Thursday (29/08/19) and my services is still not active.
How do you explain this. I went back to the store and the store had shown me 10 different customers experiencing this from Vodacom. I had taken out a data contract and now I must use an internet cafe to type out this complaint yet I am sure I am been billed for my new services which is not working.
From day one its an issue I can only imagine what is going to be like further.
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Replies (2)
Vodacom's replyOfficial
03 Sept 2019, 07:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Sept 2019, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Sept 2019, 09:53 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply04 Sept 2019, 09:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team