Vodacom Service

Today, 16/3/2026 I tried to make an international call and received a message that I did have enough air time. I have been on a contract since 1633 and I have never had the issue of not having enough air time. I have tried to get this sorted out via the vodacom call centre, where I had endless problems. I then went to a Vodashop. After some investigation it was found that I was down graded form an Open option to a Top Up option, (to my surprise as I never asked for this) and that it now costs me +/- R40 per month more. The upgrade was done via a Vodashop in Durban. They called me for the upgrade. I challenge anyone to try to get this matter settled through the Vodacom Customer Care line and all the voice prompts, and then eventually to speak to and operator who does not understand. When eventually I went to Hello Peter and again spoke to chat bot, I received a page that I had to complete and pay R65 to get a "Vodacom Expert" to sort out my problem! What is this? Where are we heading to with all this nonsense? And STILL I can not dial the international number that I originally wanted. Vodacom, You are going backwards, and it is fast