Vodacom **** service

Still no joy with Vodacom fibre service. I called 1904 spoke with a consultant who said my line is suspended I have to pay R590.00 and it would be better if I went to a store because eft payment will only reflect in 3 working days. Went to the store and paid R1200.00 and 4 hrs later still no service, called *** again and spoke with Mandisi Mfanta who insisted on advising without pulling up my account. So I asked him to pull up my details so that he can give proper advice this was 10 minutes into the call, he then put on hold for 5 minutes whilst trying to log on. Eventually logged on and told me that he had to reset his account because it had not been working for some days. Now my question is if I’m calling at around 1pm and assuming he had been at work since morning how has he been assisting other clients? He went on to tell me that there is no record of me calling in the morning and whoever I spoke to have me wrong info and in fact I need to pay an additional R200.00 because Vodacom is billing a non existent account and everytime and they charge an additional R100 everytime this happens. I queried this in December and they said it was sorted and Mandisi says there is no record of this and because they don’t give ref numbers for the calls we make there is nothing that can be done he will escalate to his team leader Olga who will hopefully revert to me in 48 hrs and if she doesn’t I must call again and start my story over because Vodacom doesn’t keep records of previous calls. I have since gone back and paid the “outstanding” amount and still have no service!!!