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Samantha C
1 reviews | Active since Nov 2017
11 Jun 2020, 14:31
VODACOM Seriously Pathetic
I have reported the same issue THREE (3) times now. Each time it must be escalated to Technical Support to fix the glitch. THREE (3) times I have been sent an sms to say that the problem is fixed, but is still NOT fixed. Not even a courtesy call to ask IF I was having any further issues with the Vodacom online purchases. The lack of service and customer care from Vodacom Technical Support is not new to me. Last year I experienced the same thing and although I was told Technical would contact me, after a year I think it's pretty safe to say they really don't give damn about the inconvenience Vodacom causes their customers with all the repeat calls having to be made by clients to fix the SAME problem.
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Replies (3)
Vodacom's replyOfficial
12 Jun 2020, 07:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jun 2020, 07:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Samantha C's updateReviewer Update
21 Jun 2020, 09:30STILL no contact from Technical Support, who ASSUME a customer is having issue because they dont know what they are doing, so they simply send the same knee jerk response sms and close the fault without UNDERSTANDING the problem. No courtesy call or follow up to hear if the problem is fixed. PATHETIC!
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Samantha C's update21 Jun 2020, 09:30
Reviewer Update
STILL no contact from Technical Support, who ASSUME a customer is having issue because they dont know what they are doing, so they simply send the same knee jerk response sms and close the fault without UNDERSTANDING the problem. No courtesy call or follow up to hear if the problem is fixed. PATHETIC!
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Samantha C's updateReviewer Update
21 Jun 2020, 09:40Here's the kicker folks, the Vodacom menu goes from 1 to 7, there is no 8 to take you to the next page to select data transfer. Via osmosis, or telepathy you must "know" to select 8 on your phone (remember the menu only goes to 7) so that you can proceed to the next screen (which you wouldnt know about because the menu only goes to 7). No one in Vodacom technical could address my query, which I've reported again and again and again. No one bothered to think past, "the customer doesnt know how to transfer data". What does that tell about the customer "care"?
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Samantha C's update21 Jun 2020, 09:40
Reviewer Update
Here's the kicker folks, the Vodacom menu goes from 1 to 7, there is no 8 to take you to the next page to select data transfer. Via osmosis, or telepathy you must "know" to select 8 on your phone (remember the menu only goes to 7) so that you can proceed to the next screen (which you wouldnt know about because the menu only goes to 7). No one in Vodacom technical could address my query, which I've reported again and again and again. No one bothered to think past, "the customer doesnt know how to transfer data". What does that tell about the customer "care"?